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The Graduate Support Analyst role involves providing first-line operational support for multiple trading platforms, ensuring seamless day-to-day operations and effective issue resolution. You will work closely with cross-functional teams to maintain platform stability, troubleshoot issues, and implement process improvements.
Client Details
The client is a leading European trading platform provider, offering cutting-edge technology solutions for equity markets. They are known for their innovative approach, market-leading infrastructure, and a strong presence in both the UK and EU financial sectors.
Description
The Graduate Support Analyst's duties include:
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Maintaining and operating multiple exchange platforms, ensuring smooth daily operations.
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Providing first-line support via calls and help desk systems, escalating issues where necessary.
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Troubleshooting technical problems, gathering information for effective issue resolution, and updating documentation.
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Collaborating with internal teams to streamline processes, monitoring live operations, and implementing platform changes.
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Maintaining data integrity for securities listings and compile outage reports as needed.
Profile
The ideal Graduate Support Analyst candidate is a proactive problem-solver with strong communication skills and a keen interest in financial services/markets. They will have technical experience with platforms like Unix/Linux, SQL databases, and scripting, alongside familiarity with market protocols and trading lifecycle processes.
Job Offer
The successful candidate will receive a competitive salary, hybrid and flexible working options for an office in the City of London, private medical insurance, a discretionary bonus, and a comprehensive benefits package, including enhanced parental leave, an electric car scheme, and career progression opportunities within a collaborative environment.
