System Administrator

Location: Hybrid (London office / remote)

Responsible to: Technical Delivery Manager & Security Controller

Job purpose: Technical support of customer and internally delivered environments, to ensure services meet or exceed expectations and contractual commitments.

This is a hands-on technical support role requiring a varied skill set and a willingness to get involved in technologies outside your current skill set.

Principal duties and responsibilities:

• Responsible for managing service support tickets for private hosted customer environments. Ensuring tickets are completed with contractual SLAs
• Support, guide and train current and new System Administrators
• Act as point of technical escalation for 1st and 2nd Line Customer Service team
• Support and administer private cloud hosted solutions - Predominantly VMware Cloud Foundation
• Support Solution Architects to build and deliver new solutions and services
• Responsible for updating Technical Knowledge base with new and amended fixes
• Adhering to change management process for all supported environments
• Ensuring Standard Operating Procedures are in place and followed
• Server infrastructure configuration, security and maintenance.
• Capacity and performance management
• Software configuration, updates, deployment and management
• Security assessment and vulnerability mitigation of hardware and software estate.
• Hardware installation and configuration in corporate and client data centres across the UK
• 2nd/3rd level technical support for a live service, on managed service contracts
• Highlighting areas of service and technology for improvements
• Any other reasonable duties as required by the business

Skills/Experience:

Essential

• Active directory
• Systems & Tools: Microsoft Exchange, Windows Server (2019+), SharePoint (On-Premise), SQL Server, Microsoft Certificate Authority & Patch Management tools (e.g. ManageEngine Patch Manager)
• Infrastructure Management: Ideally VMWare
• Network & Security: LAN, WAN, VPN, DNS and network routing
• Ticketing system use
• Understanding of SLAs

Desirable

• VMware Cloud Foundation
• VDI Environment Administration, Horizon preferred
• NSX Management
• Firewall administration, Fortinet preferred
• Linux OS preferably Ubuntu
• Microsoft Intune
• Microsoft EntraID
• Cloud Platforms: Microsoft Azure (Azure AD, IaaS, PaaS, Azure DevOps), Amazon AWS
• Understanding of Cyber Essentials +

Qualities

• Team player who is driven and motivated
• Ability to work on own initiative in a fast-paced environment
• Embraces change and drives positive outcomes
• Keen to take on the unknown

Package & discretionary benefits:

• 25 days annual leave plus an additional 2 days after 2 years’ service
• 5 days additional holiday purchase available
• Private medical insurance
• Heath cashback plan with Healthshield
• Pension scheme
• Life cover 4 x salary
• Season ticket loan
• Salary exchange benefits (ride2work, pension)
• Subsidised gym membership
• Employee referral scheme

Role will be subject to an employment screening process and will require security clearance.