Litigation Executive/ Senior Claim Handler

We are a reputable, FCA-regulated claims management company, authorised to advise, investigate, and represent clients. Due to continued growth, we are seeking a Litigation Executive/ Senior Claim Handler with proven experience in claimant’s accident management, credit hire, and personal injury claims.

This is an excellent opportunity for a driven and knowledgeable professional looking to advance their career and play a key role in the firm’s continued success.

Key Responsibilities

You will manage a caseload and lead a team of claim handlers, overseeing all aspects of claims and client service. Your duties will include:

Handle a variety of personal injury claims, including vulnerable road users and minors

Provide technical guidance and mentoring to junior team members.

Conduct audits and contribute to departmental training and development.

Collaborate with internal teams, including credit hire, fraud, and losses.

Ensure compliance with claims philosophy, procedures, and service levels.

Support change initiatives and continuous improvement efforts

Meeting key performance indicators (KPIs)

Requirements

Minimum 3 years’ experience in personal injury claims handling.

Strong knowledge of RTA, indemnity, liability, Article 75, Civil Procedure Rules (CPR), credit hire, case laws and costs.

Experience with OIC/MOJ portals and small track claims.

Excellent communication, negotiation, client care abilities and analytical skills.

Ability to manage cases from inception to resolution independently

Ability to supervise and manage a team.

Sound judgment and decision-making skills

Benefits

Competitive salary

This is an office-based role in Stratford, London, E15, near Pudding Mill Lane station on the DLR.