Back to search
Are you committed to delivering safe, compliant homes and driving service excellence?
A leading London-based Housing Association is seeking an experienced Disrepair Manager to oversee the end-to-end management of disrepair cases. This role is central to ensuring legal compliance, effective case resolution and a consistently high-quality resident experience. You will manage a dedicated function focused on improving property standards, reducing legal claims and delivering robust, customer-focused outcomes.
• Lead and manage disrepair cases from initial notification through to resolution
• Oversee inspections, assess liability and specify appropriate remedial works
• Develop clear action plans ensuring compliance with legal and technical standards
• Manage contractors and internal teams, ensuring works are delivered on time, within budget and to required quality levels
• Conduct performance monitoring through progress checks, site inspections and completion sign-off
• Maintain accurate case records and produce regular performance and risk reports
• Certify valuations, variations and contractor claims within delegated authority
• Work closely with Resident Liaison Officers to ensure clear communication and a positive resident journey
• Support continuous improvement by analysing trends and contributing to preventative maintenance strategies
• Professional qualification (RICS, CIOB or equivalent)
• Strong understanding of housing disrepair legislation and landlord obligations
• NEBOSH/IOSH qualification and knowledge of compliance frameworks
• Solid technical understanding of building pathology and property maintenance
• Minimum 4 years’ experience delivering disrepair, stock investment or major works in social or residential housing
ms
