Fundraising Officer - Individual Giving

As the Fundraising Officer, you will play a key role in delivering a range of fundraising appeals and our individual and regular giving programmes. This position also provides plenty of variety and the opportunity to support and develop skills across several income streams. The Fundraising Officer will work collaboratively with the Fundraising and Communications teams and closely with the Senior Fundraising Managers.

Team: Fundraising

Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. Required to be in the office at least 2 days per week, including Wednesdays (all-staff office day)

Duration: Permanent (with six months’ probation)

Reporting to: Senior Fundraising Manager

Hours of work: 35 hours per week, Monday to Friday

Salary: £29,060 - £32,700 depending on experience

What you will do as part of our team

Fundraising activities

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships
• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship
• Maximise engagement and retention of individual supporters (giving at a lower to mid level) by prompt thanking, excellent stewardship and building effective donor journeys

Fundraising Appeals

• Manage Glass Door’s direct marketing appeals including our flagship annual Christmas appeal – taking the lead on the direct mail and email campaign
• Lead on content development, and implementation of donor segmentation based on giving history, preferences, and engagement levels
• Work closely with the Communications Team to deliver a robust communication plan – actively taking part in the case studies, content creation and digital campaign plans (social media and website)
• Create and implement a follow-up communication plan to thank donors and provide updates on the impact of their contributions
• Undertake evaluations of each appeal’s performance metrics and donor responses to refine future appeals

Fundraising support

• Monitor the Fundraising inbox and respond promptly to ad-hoc queries from individual donors or prospects
• Support the Senior Fundraising Managers with research into current and prospective donors, and compile information to support funding applications and reports
• Thank and steward in-memoriam gifts
• Support the wider team at events e.g. Sleep Out, Christmas Carols and other supporter events
• Opportunity in due course to work towards managing a small portfolio of trusts, foundations and other grant-making bodies which would involve drafting applications and meeting reporting requirements (depending on interest and aptitude)

Fundraising Administration

• Create and update donor records as required on Access Charity CRM database , ensuring relevant records are kept up to date, accurate and consistent at all times.
• Work with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in the CRM database, banking cash, setting up Direct Debits and acknowledging/thanking donors via email or post.
• Ensure all fundraising activity is compliant with relevant charity and statutory legislation, and the Fundraising Code of Practice

Person specification

Essential

Knowledge and Experience

• Demonstrable experience in a fundraising role
• Understanding and experience of developing and stewarding supporter relationships
• Experience of project management
• Experience of using a fundraising database to segment and select data, produce reports and analyse information
• Experience of copywriting to produce fundraising letters and other materials

Skills and aptitudes

• Strong research, analysis and numeracy skills
• Excellent attention to detail, taking pride in work at all times
• Excellent verbal and written communication skills with a professional telephone manner and the ability to adapt style appropriately
• Ability to work under pressure, manage time effectively and prioritise a varied workload
• Strong interpersonal skills and the ability to build relationships with a wide range of people from a variety of different backgrounds
• Competent IT skills in standard Microsoft packages (Word, Excel, PowerPoint and Outlook) and CRM/supporter databases

Personal attributes

• A confident self-starter with a positive approach who takes the initiative to get things done
• Highly organised with an ability to prioritise and work independently through a calendar of deadlines and goals
• Able to work collaboratively within a team, as well as with different colleagues from across an organisation
• Being compassionate, insightful and sympathetic to the challenges faced by people experiencing homelessness with a passion to help improve their lives
• Willingness to work flexible hours occasionally, for example at evenings and weekends

Desirable

• Experience of project managing direct marketing activities and campaigns.
• Experience of working with Mailchimp and Access Charity CRM
• An interest in developing skills and securing income from trusts and foundations

About us

Based in London, Glass Door Homeless Charity coordinates the UK’s largest network of open-access services for people facing or experiencing homelessness.

Since 1999, thousands of people have found safe shelter and the support needed to leave homelessness behind.

Open access means that anyone experiencing or at risk of homelessness can turn to Glass Door regardless of who they are or where they are from. We offer a variety of services and not all our services are right for everyone, but no one will be turned away without an offer of support.

We provide year-round advice through our team of expert caseworkers and coordinate London’s largest emergency winter night shelter network. Our shelter and support services save lives and create a route out of homelessness for good.

We are an independent charity that receives no funding that would impede our open access policy. It is thanks to the support and partnership of individuals, churches, community groups, businesses and trusts and foundations that we can continue to provide shelter and support to those who need it most.

What we do

Shelter

Every winter, we work closely with community centres and churches in West London who provide space for a sleeping area for our guests. Our shelters operate from a different venue every night of the week. We have three shelters operating nightly in the boroughs of Kensington and Chelsea, Hammersmith and Fulham and Wandsworth. The shelters accommodate around 35 guests each night.

Advice and Support

Year-round, anyone in need can speak with dedicated caseworkers who offer advice, advocacy and practical support. Guests can access the advice and support service either from our partner day centre drop-ins or, during the winter, from our emergency night shelters. Guests can also find other services provided by the drop-ins, such as lunch, laundry and showers.