Operations Manager

• £50,000 - £60,000 DOE bonus
• London

A market-leading luxury brand who supply their sustainable, design-led products to discerning clients worldwide are looking for a hands-on and solutions driven Operations Manager to join their London team. You will have end-to-end responsibility across supplier management, sourcing, logistics, inventory management, and fulfilment. This is a fantastic opportunity to shape the operations and supply chain function of this creative and fast-growing business, optimising efficiencies and driving excellence to support their continued growth and expansion.If you’re a hands-on and solutions-focused Operations Manager who thrives in an entrepreneurial environment, and has a background working with an international customer base, we’d love to hear from you.Key Responsibilities:

• Take ownership of the end-to-end operations and supply chain for the business across including supplier management, fulfilment, inventory management, and international & domestic logistics
• Ensuring swift and cost effective delivery to both domestic and international clients, providing a first class service at all times
• Manage and optimise inventory and stock availability across the business
• Build strong relationships with warehouse and shipping partners to streamline distribution, championing communication and operational alignment
• Own global logistics for the business, working with freight partners, customs clearance & paperwork, tariffs, etc to ensure swift, accurate, and cost-effective shipping solutions
• Act as the operational link between production, sales, and third-party logistics providers, ensuring strong alignment across the board
• Oversee compliance with UK and international regulations, including GPSR, FSC compliance, plastic tax, etc
• Own the operational performance metrics, developing and tracking KPIs that drive continuous improvement
• Take a proactive, hands-on approach to resolving challenges and improving processes

What You’ll Bring:

• Solid experience in operations, logistics, or supply chain within a product-based business,  preferably within categories such as homewares or lifestyle products
• Strong knowledge of both production and inventory management
• Experience managing international fulfilment and compliance, including exports and regulatory changes
• Excellent interpersonal and communication skills, with THE ability to work effectively with cross-functional teams and communicate clearly at all levels
• A proactive problem solver with the ability to foresee problems and propose solutions
• A passion for quality and delivering customer satisfaction
• A strategic mindset with the ability to balance big-picture thinking and hands-on execution
• Highly organised with a process-driven approach and strong attention to detail
• Confident using Excel, CRM platforms, and supply chain tools
• Experience in a scaling or SME business where agility and adaptability are essential

Diversity & Inclusion: ILMJ is committed to building an inclusive team. We welcome applications from individuals of all backgrounds, identities, and experiences.