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- Management of Facilities Operations in traditional and serviced offices across the EMEA Region
- Ensure the delivery of best in class workplace to all Employees and Contingent workers, including leading initiatives and special projects to enhance the workplace experience.
- Work closely with the Planning and Projects team to ensure the successful delivery of a best in class office of new workplace space, that provides appropriate solutions to enable the client to scale successfully
- Management of the working relationships with Landlords, Managing Agents, contractors and local vendors.
- Work closely with key business partners and cross functional groups across EMEA.
- Control of business critical/emergency situations and seeks to resolve promptly while ensuring minimum disruption to the business.
- Oversee excellent and consistent levels of customer service delivery across all EMEA sites.
- Oversee alignment of standards in terms of hard and soft services including PPM delivery, Events management, MAC process and shipping process including Management of IFM contract including SLA’s & KPI’s
- Management of Facilities budget/forecasting across the sites.
- Drive continuous improvement of processes and procedures within the facilities environment.
- Produce and communicate management information (financial, KPI’s , SLA’s, PSC )
- Exceptional levels of communication in English, both written and verbal
- Excellent people management skills with a vision for future development of the FM function.
- Strong Client Relationship Management
- Strong Vendor Contract management experience
- Strong negotiating and influencing skills
- Capable of handling high level communication with EMEA Leadership and Heads of Office
- Facilities operations/Facilities management in MNC
- Vendor management
- 8+ years Experience
- Third level qualified, preferable in property, facilities or operations
- 3 + years’ experience in Multi Site / Campus Facilities Operations management role
- Ability to work effectively within deadlines in a fast-paced, growing environment
- Organizational skills coupled with attention to detail and follow-up
- Experience in a multi-office environment across multiple time zones
