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I'm working with a leading university in the South of England that's looking for an Operations Manager to support the launch and day-to-day running of a brand-new student residence opening in Summer 2025.
This role is ideal for someone experienced in residential or hospitality operations, who thrives in people-facing environments and wants to play a key part in shaping the student experience from day one. You'll lead a front-of-house team, manage third-party FM relationships, and be the go-to person for daily operations in a large-scale hall of residence with 676 student bedspaces.
?? MUST HAVE EXPERIENCE:
- Day-to-day operational management in residential, hospitality, or facilities settings
- Line management and rota planning for front-of-house or reception staff
- Working with third-party providers (FM, housekeeping, or maintenance)
- Incident response (fire safety, evacuations, maintenance issues)
- Budget awareness and cost control in large service environments
- Experience using property management or facilities systems
- Experience working in or alongside higher education (desirable)
?? ESSENTIALS:
- Excellent communication and team leadership skills
- Strong customer service mindset
- Confident with problem-solving, compliance, and emergency handling
- Able to balance administrative, operational, and pastoral responsibilities
- Comfortable working flexible hours, including peak periods (move-in/out, summer lets)
- Mental Health First Aid trained (or willing to be trained)
- Understanding of GDPR, Health & Safety, and data integrity processes
?? Location: London-based, on-site
?? Rate/Salary: TBC
If you're shortlisted for the role, I'll provide you with a set of questions to guide your supporting statement as part of the application process.
If you're interested or know someone who might be, send your CV to
*Rates depend on experience and client requirements
