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Are you currently an Operations Expert working in the travel industry? Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?
We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their London based / fabulous team (on a hybrid basis).
Role & Responsibilities:
- Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
- Book on-request or out-of-date range items including: Flights, Accommodation, Cruise, Rail, Car Hire, Motorhome, Ferries, Transfers, Excursions
- Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares
- Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
- Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
- Handle general enquiries from both internal teams and external customers.
- Ensure service level agreements are maintained with regards to email response times.
- Demonstrate a customer-centric approach and proactive communication via phone and email.
- Collaborate with internal departments to ensure a consistent and streamlined service.
- Stay updated on supplier policy changes, industry regulations, and travel technology tools
Experience Required:
- Previous experience from within travel operations and/or customer support is essential.
- Canada and North America destination and/or supplier knowledge would be a strong advantage.
- Proficient GDS experience is essential - GAL would be preferable however cross-training is possible
- Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is desirable
- Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
- Knowledge or first-hand experience of cruise and rail products would be an advantage
- Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
The Package:
- Salary 30,000
- Hybrid Working (Central London Offices)
- Company Pension Scheme
- Travel Loan
- Group Life Assurance Scheme
- Cycle to work scheme
Interested?
To apply please click below, alternatively email (url removed) with your CV and a cover letter of why you feel you are the ideal candidate for the role
