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One of our favourite TMC's to work with are now seeking a Corporate Operations Manager to join them.
Duties:
- Manage the London Corporate team for both operational performance and all aspects of general staff management.
- Oversee the daily function of all Corporate business within the London office to achieve an effective, successful and profitable operation.
- Work with Operations Director to evenly distribute client accounts in consideration of agent/client compatibility and regional workloads, ensuring processes remain for continuity of service by all agents for any client.
- Provide support, mentoring and coaching to enable staff to effectively and accurately service clients. Observe day-to-day agent Corporate tasks to ensure all responsibilities are fulfilled.
- Take ownership of personal and team understanding and adherence to all applicable policies and rules, with a focus on PCI and anti-bribery compliance.
- Monitor, identify and address training needs and devise development/progression plans.
- Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly.
- Attend and encourage attendance to agreed and relevant training and Lunch & Learn sessions, familiarisations, supplier functions and events etc.
- Complete appraisal reviews according to company procedures. Conduct regular team meetings and meet with individuals as required.
- Check departmental staff resourcing and actively participate with recruitment activities alongside the Operations Director.
- Supervise the implementation of new client accounts.
- Seek to minimise errors and costs and maximise revenue and profits for both individual agents and the division as a whole.
- Review monthly P&L figures and contribute to annual budget and forecast processes.
Package:
- Hybrid working - London
- Salary 55,00 Plus Bonus
- Luxury offices in Central London location
- Fantastic benefits
- Ever growing company
interested apply here now or email (url removed)
