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Assistant Resident Services Manager, East London
Up to £36K depending on experience
Market leading property management oganisation are looking for a customer focussed, positive and engaging Assistant Resident Services Manager to support the Senior Resident Manager in managing and delivering onsite resident operations.
Duties include:
- Oversee and coordinate the reception service
- Review customer feedback and monitor service standards
- Guide the team to deliver resident move in and move out process seamlessly
- Record, identify and solve resident complaints
- Train, support and manage the Resident Team
- Oversee and monitor maintenance requests
- Ensure smooth running of the letting process from offer to move in
- Respond to day to day enquiries
- Organise, lead and manage events
- Weekly and monthly reporting
- And much more!
Ideal Candidate
- Previous management and leadership experience in residential property, BTR, PBSA or Hotel
- Good technical knowledge of residential property repair and construction would be an advantage
- Passionate about service delivery with a can do attitude
- Ability to work in a fast paced environment and achieve tight deadlines
- Professional, courteous and helpful manner
- Proficiency in MS Office and Property management software
- Ability to compile accurate reports representing date
- Knowledge of Housing Legislation
This is a great time to join a company that offers career growth, collaborative and supportive work environment and great benefits!
Post now for immediate consideration
(RitzRecEmpAgy)
