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Customer Care Advisor - German & English
Location: Canary Wharf, London
Salary: 25,584 per annum
Hours: 37.5 hours per week
Shifts: 5 days per week (Monday - Sunday), between 8:00am - 10:00pm
Join a Global Luxury Brand and Deliver Exceptional Customer Experiences
TeamJobs is excited to be recruiting for an energetic and customer-focused Customer Care Advisor (German & English speaking) to join a dynamic team representing a prestigious international luxury brand.
As a key member of the Customer Care team, you'll be the friendly voice and helpful hand for customers across the UK and Europe - ensuring every interaction reflects the brand's high standards.
If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building positive relationships, we'd love to hear from you.
What You'll Be Doing
Responding to customer queries via email and phone in both English and German, ensuring a warm, professional, and timely service
Processing new customer orders and providing advice on products - including opportunities to upsell where appropriate
Supporting customers with troubleshooting and resolving issues efficiently
Maintaining accurate records and handling administrative tasks
Contributing to a positive, collaborative team environment
Identifying opportunities to improve customer experience and internal processes
What We're Looking For
Fluency in both German and English (spoken and written)
Proven experience in a fast-paced customer service or contact centre environment
A confident communicator with a friendly, professional telephone manner
Strong attention to detail and organisational skills
A proactive, self-motivated attitude and the ability to manage your own workload
A true team player with a "can-do" approach
Why Join?
You'll be part of a passionate, multilingual team representing a world-renowned luxury fashion house celebrated for its craftsmanship, heritage, and innovation. This is a fantastic opportunity to grow within a global brand that values its people and promotes from within.
Interested?
Apply today through TeamJobs and take the next step in your customer service career.
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