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We are looking to recruit for an initiative-taking and tenacious home based Telesales Account Representative.
As part of a diverse and supportive team, you will contact potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.
The role:
- Contact potential customers to inform them about a product or service.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to field sales team when needed - setting appointments as required.
- Enter and update customer information on CRM
- Process orders accurately - progress to Quotation via CRM.
- Handle grievances to preserve the company's reputation.
- Go the "extra mile" to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
Skills required:
- Excellent communication and people skills.
- Proven experience in telesales or other sales/customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Ability to learn about products and services and describe/explain them to prospects.
- Calm under pressure and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues.
Package:
Our client offer a competitive basic liveable salary (to be discussed at screening stage), plus excellent benefits including:
- Quarterly Bonus
- Discounted Gym membership
- Defined contribution pension scheme (matched employer contribution of 5%)
- Perkbox membership, plus 50 flexi points per month
- Free mortgage advice through Mercer Marsh partners
- 25 days annual leave plus public holidays
- Defined shut down period between Christmas & New Year
- Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
- Employee Assistance Programme (Health Assured) for employee and immediate family
- Funded company social events (at least twice a year)
- Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
- On site Electrical Vehicle Charging (nominal monthly charge)
- Secure cycle shelter
- Disability Confident Committed Employer
- Silver Investors in People Award
Some travel to South Wales office will be required for training and monthly meetings. All expenses paid.
