Tenancy Support Officer

Tenancy Support Officer

Notting Hill, Kensington and surrounding areas - Hybrid

Duration - 6 months

Hourly rate - 21.15 - 27.69 per hour

Sellick Partnership is pleased to assist a Housing organisation in the London area with the recruitment of a Tenancy Support Officer to deliver a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate.

Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide.

Duties of the Tenancy Support Officer include:

• Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patch
• You will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution.
• Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment.
• Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement.
• Support the Housing Project Lead with the letting of new build properties and embedding new neighbourhoods.

As the Tenancy Support Officer you will have:

• An Enhanced DBS or capacity to process one
• A full driving licence and use of own vehicle for business use
• Housing training and/or experience

If you believe you would be suitable for this role, apply now. For more information, contact Josh Meek at Sellick Partnership in the Derby Office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.