Operations Administrator

We are seeking a highly organized and proactive Operations Administrator to join a busy and dynamic team. This role requires an individual who can manage multiple tasks efficiently in a fast-paced environment. The ideal candidate will be process-driven, with excellent communication skills and a keen eye for detail.

Duties

Operations:

• Sales Process: Managing all aspects of the sales process Compliance checks all sales orders
• Reviewing sales orders and stock requirements
• Reviewing stock levels and recommending minimum stock levels
• Creating supplier purchase orders
• Making use of supplier promotions or manufacturer discount structures
• Liaise with suppliers to ensure they maintain their Service Level Agreements (SLA)
• Liaise with the sales, logistics and engineering teams to ensure the company meets its contractual or internal SLA’s
• Assist with the evaluation of existing and potential suppliers
• General administration tasks (answering telephones, booking flights, hotels, hire vehicles etc)
• Compliance: Assisting the Operations Supervisor with all aspects of the company’s compliance function
• Ensure the company is compliant with the following ISO accreditations: ?
• Manage all other accreditations  
• Assist with the evaluation of existing and potential operations related suppliers  
•  Assisting the Operations Supervisor with any adhoc projects

Service Process:

• Assist with all aspects of the service process as and when required
• Assisting with the booking in and booking out of all service/repair equipment
• Assist with the service mailbox
• Follow up outstanding service quotes via email
• Follow up outstanding service lines with the manufacturers
• Create sales orders and pass to the compliance team to carry out a quality check
• Update Excel management reports that are sent to customers

Hire Process:

• Assist with all aspects of the hire process as and when required
•  Pick hire equipment and liaise with the Logistics and Engineering team
• Complete quality checks on orders received
• Assist with the management of the Hire fleet 
• Maintain accurate records by scanning and electronically filling documents
• Review stock levels to ensure the hire fleet is maintained to a satisfactory level
• Booking courier collections and follow up on any failed collections
• Assist with the hire mailbox

Experience/Person Specification:

• Office Management experience
• Administrative experience
• Working knowledge of Microsoft Outlook, Word, Excel.

• Process and procedure driven
• Excellent communication skills
• Keen eye for attention to detail
• Ability to work on own initiative and as part of a team
• Effective planning and organisational skills
• Ability to prioritise work and meet deadlines.
• Ability to cope under pressure.
• Good literacy and numeric skills

Hours:  Monday to Friday 9am to 5.30pm (5 days office based)

Location:  Park Royal