Admin Officer (Housing)

Job Title: Admin Officer (Housing)

Location: Wandsworth, South West London, full time office based, SW15 4LG

Hourly rate 18.27 PAYE / 24.14 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

About the role:

Are you a highly organised and customer-focused individual with a passion for public service? We're looking for a proactive Administration Officer to join our Housing Area Team, supporting the delivery of housing management services to over 8,000 properties.

This is a dynamic and varied role where no two days are the same. You'll be the first point of contact for residents, contractors, and colleagues-handling everything from emergency repairs and tenancy sign-ups to anti-social behaviour reports and estate management support.

Key responsibilities:

• Manage repairs reporting lines and raise remedial orders, ensuring prompt and safe resolutions.
• Support the team rota including ASB, voids, out-of-hours emergencies, and post.
• Coordinate tenancy processes including sign-ups, voids, and mutual exchanges.
• Maintain accurate records using systems like NEC, Civica, and Capita.
• Issue estate parking permits and manage reception duties.
• Assist with safeguarding, welfare checks, and fire safety documentation.
• Collaborate with internal departments and external agencies to ensure seamless service delivery.

Skills and experience:

• Experienced in administrative roles, within housing or public services.
• Skilled in using Microsoft Office and able to learn systems like NEC and Netcall.
• A confident communicator-both written and verbal-with a professional and courteous manner.
• Organised, adaptable, and able to manage competing priorities under pressure.
• Committed to equality, diversity, and safeguarding principles.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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