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Role : PPD - Production Print Field Engineer / MFD / Photocopier FSE
Location : Inner M25
Package : up to 40,000 + up to 25 days with length of service + training + pension + car .......
Concept are seeking either a skilled Production Print Technical Specialist or a skilled Photocopier engineer interested in upskilling to PP . Your aim will be to deliver exceptional service and support to customers whilst maintaining field efficiencies and driving profitability.
Working for an established and trusted supplier of Canon print devices my clients are now looking to expand their team and are recruiting for a skilled PP or MFD Photocopier FSE. . Please only apply if you can offer flexibility on areas within the Inner M25 !
Key Responsibilities:
- Customer Service: Respond to call-outs with professionalism and efficiency, diagnose and resolve technical faults, and implement necessary technical modifications. This may involve work outside standard office hours, national travel, and occasional overnight stays.
- Communication: Act as a key communication channel between customers, the Service Team, and other areas of the business to ensure a seamless service experience.
- Technical Support: Provide the highest level of service by resolving technical issues promptly and accurately, minimizing machine downtime.
- Training: Deliver technical advice and training to customers, helping them maximize the full capabilities of their installed devices.
- Safety & Maintenance: Perform all repairs and maintenance in a safe manner, adhering to manufacturer recommendations and Health & Safety legislation.
- Reporting: Ensure accurate and timely completion of all reporting and paperwork requirements.
- Technology Utilization: Effectively utilize technology tools, such as laptops, to access technical documentation, continuously improving service delivery.
- Parts Management: Maintain clear communication regarding on-site parts and consumables, advising customers to ensure readiness and minimize operational disruptions.
The candidate:
- Have technical expertise and a solutions-driven mindset to tackle complex challenges in either commercial or industrial print environments.
- Possess strong English language skills for effective communication both internally and externally.
- Demonstrate a proactive, detail-oriented approach with the ability to work flexibly, including outside standard hours, as required.
- Commit to upholding high standards of organization, safety, and customer service.
The Application
To apply for this position please follow the link on this page or send your CV to If you would like more information on this vacancy, or any others we may have, please contact Nikki on (phone number removed)
