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- Serve as a point of contact for clients, tenants, and contractors, ensuring clear and timely communication.
- Assist property managers with daily administrative tasks, including welcome packs, check-in/check-out reports, and key management.
- Coordinate maintenance tasks, log work requests, monitor progress, and follow through to completion.
- Liaise with contractors for quotes and manage access arrangements.
- Maintain up-to-date and accurate records across internal systems.
- Issue purchase orders, approve contractor invoices, and process payments in line with internal procedures.
- Reconcile client accounts and assist with financial reporting.
- Support annual budgeting and service charge reconciliations.
- Track and record expenditures accurately, ensuring compliance with financial protocols.
- Deliver a professional and responsive experience to clients and tenants, upholding high standards of customer service.
- Address queries efficiently, escalate issues when needed, and follow up to ensure resolution.
- Help coordinate property onboarding and offboarding in collaboration with the team.
- Previous experience in property management, residential lettings, or a similar administrative/accounts support role.
- Experience using Xero would be advantageousÂ
- Strong communication and organisational skills.
- Proactive and flexible, with the ability to juggle multiple priorities.
- High level of accuracy and attention to detail.
- Confident using Microsoft Office; experience with property management software is a plus.
