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We are seeking to hire a Floor Manager to join our team in the City of London for our bar & restaurant, The Cardinal. Reporting to the Restaurant Manager, the Floor Managerthe Floor Manager is responsible for the effective management of all associates whilst maintaining the courteous and efficient service of Food and Beverage to guests in accordance with prescribed hotel policies and procedures.
About us
The Cardinal is a friendly neighbourhood restaurant and bar located in Londons City Centre neighbourhood. We are intensely passionate about the revival of a proper gathering place. Our recipe is simple: delicious food, great drinks, warm hospitality, and a convivial space, all without pretence. Our goal is virtuosity. To do the common, uncommonly well. We take a great deal of pride in our offerings and want to provide the best possible experience for our guests.
Destined to be a gathering place for neighbourhood locals, tourists, foodies and revel rousers, The Cardinal will evoke a spirit of comfort and camaraderie. The service will be informal, attentive, friendly, knowledgeable and hospitable.
This is a position based on-site at the hotel.
About the Floor Manager
- They will maintain the highest guest service focus by approaching your job with the guests always in mind.
- They will have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
- The Floor Manager will be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- They will be someone who is flexible, responds quickly and positively to changing requirements of any tasks required of you.
- The Floor Manager will be able to manage the restaurant and bar during busy service ensuring the team are working to the standards of the Cardinal Bar and Restaurant.
About you
- Friendly, approachable and professional
- You have a good working knowledge of food and beverages
- Proven supervisory/management experience in a similar role
Key requirements
- Excellent communicator at all levels
- Excellent customer care skills
- Excellent organisational and administrative skills
- Able to reliably start work from 7am
Benefits
- Great work-life balance
- Discounts in Highgate Hotels worldwide
- Private pension
- Employee Assistance Program available
- Complimentary meals on duty
- Career development opportunities
