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We are currently hiring for a Head Concierge to work on a residential development based in West London. The Head Concierge is responsible for the day-today management of the Site, its staff, security and services, for the benefit of all residents.
Salary: £35,000 per annum
Rota: Monday to Friday, 8am to 6pm
Role Responsbilities:
- To take responsibility for the presentation, cleanliness and safety of all the public areas.
- To interact with residents in a courteous, professional and helpful manner at all times.
- To ensure that any breaches of security or damage is reported to therelevant authorities.
- Report repairs and issues raised by residents.
- Arranging rosters/holiday cover
- Delegate responsibility for non-urgent/specific tasks particularly to night shift concierge, security staff or cleaners
- Training, inc health and safety awareness
- Weekly feedback discussions between the manager and relevant concierge
- Be aware and responsible for all visitors and contractors on site
- Regularly monitor all access control systems.
- To be fully conversant with all of the site manuals, operating procedures, and operation of the communal M&E items;
- To refer to the Property Manager any omissions relating to the M&E documentation or OEM manuals.
- To identify any specific training issues that may be required from the manuals and liaise with the Head of Facilities.
- To be aware of approved company policy in relation to lift emergencies, specifically the release of trapped passengers
- Make regular backups of the access control / IT systems.
Experience Required:
- Strong administration and communication skills (written and oral).
- Proven experience of managing and leading a team
- Ideal candidates will have previous residential or 4-5* hotel backgrounds, working at a similar level
- Strong attention to detail
- Fantastic customer service/ people skills
