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Location: Ladbroke Grove London, W10 5UP
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 23.20 per hour
Job Ref: (phone number removed)
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Responsibilities
Deliver outstanding services to residents living in council-owned or managed properties, embedding a resident-first approach. Specific responsibilities include:
- Take effective actions to address Anti-Social Behaviour (ASB) and improve the overall quality of life for Council residents.
- Support the ASB Manager and Neighbourhood Teams by working closely with key community safety partnerships (internal and external).
- Ensure that casework is of the highest quality, providing support to residents throughout the process and striving for continuous service improvement.
- Investigate all allocated ASB cases, acting as the single point of contact to ensure effective and measurable outcomes.
- Support reporters and perpetrators, taking prompt enforcement or preventative actions and collaborating with agencies and partners when relevant.
- Ensure all cases referred to legal have sufficient evidence for court and demonstrate adherence to current legislation.
- Address safeguarding issues as part of a multi-agency approach, working to remove residents from immediate risk and informing a long-term action plan.
- Contribute to the development of estate action plans and design out crime surveys to resolve nuisance, environmental crime, and ASB on estates.
- Support the ASB Manager and Head of Neighbourhood Management in delivering the ASB communications strategy.
- Develop initiatives to reduce and prevent ASB, tailoring them based on estate profiles and key issues to increase resident satisfaction.
- Attend relevant meetings as requested by the ASB Manager or Senior Management Team.
- Support the development of ASB case management processes and skills of the Neighbourhood Management Teams.
- Respond to Members Enquiries/Complaints related to cases being managed by the ASB Team.
- Carry out any other duties as requested as part of the role of ASB Manager.
Essential qualifications and skills include:
- A professional qualification related to ASB and Housing or extensive experience relevant to social housing and ASB.
- GCSEs A to C grade in English.
- Ability to apply relevant legislative tools available to the Council as a social housing landlord.
- Experience working within the remits of civil court proceedings and legal processes.
- Highly organized with the ability to manage a varied workload, prioritize effectively, and produce high-quality work within set deadlines.
- Knowledge of housing legislation and other landlord-related obligations as set out in relevant legislation and best practice.
- Demonstrable excellent customer service skills and a coordinated working approach.
- Experience working with local councillors and MPs.
- Experience preparing for and presenting cases in court.
- Experience working in housing and delivering services to residents of social housing landlords.
- Ability to identify pre-legal remedies for resolving ASB and put these into action.
- Ability to contribute to others' development with shared best practice.
- Proficiency in using a range of IT software including Microsoft Word, Excel, and PowerPoint.
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