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- Manage and support a team of Neighbourhood Housing Officers across Camden’s estates
- Act as a role model for Camden’s values, driving a culture of respect, collaboration and inclusion
- Ensure timely and effective delivery of housing management services in line with policy and resident needs
- Promote early intervention and proactive support to prevent tenancy issues and promote community wellbeing
- Collaborate with other housing teams and departments using data insights to improve service delivery
- Represent Camden externally, building relationships with stakeholders including TRAs, MPs, and partner agencies
- Ensure compliance with all financial regulations, health & safety protocols, and safeguarding responsibilities
- Strong understanding of tenancy and estate management best practice
- Confident managing staff performance, developing talent, and leading dispersed teams
- Demonstrable commitment to equality, diversity, inclusion, and trauma-informed practice
- Skilled in using housing and property management systems and data analysis
- Able to work collaboratively with internal and external partners to achieve shared goals
