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Job Title: Neighbourhood Services ManagerLocation: London Borough of CamdenContract: Full-time, PermanentWorking Pattern: Agile working with borough-wide site coverage
About CamdenAt Camden, we are determined to build a borough where everyone can thrive. We are making radical social change a reality so that no one is left behind. With a deep commitment to equality and inclusion, our housing services play a pivotal role in supporting the wellbeing of our communities. We are now seeking an experienced Neighbourhood Services Manager to lead our frontline housing teams and deliver high-quality services to our residents.
The RoleAs Neighbourhood Services Manager, you will oversee the delivery of neighbourhood housing services across a defined locality. You will manage and support a team of Neighbourhood Housing Officers to ensure estates are well-maintained, residents are supported, and tenancy and estate management services are delivered in line with our values and strategic objectives.
You will foster a relational approach to service delivery-embedding a culture of respect, collaboration, and responsiveness. You will work closely with residents, other departments, elected members, and external stakeholders to resolve issues and drive service improvements.
Key Responsibilities
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Lead and manage a geographically dispersed team delivering neighbourhood housing services.
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Inspire and support your team to achieve high standards of performance and customer satisfaction.
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Use customer insight, data, and feedback to inform service design and delivery.
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Ensure consistent application of policies and procedures across all housing tenures.
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Manage risk and escalate safeguarding concerns where vulnerable residents are identified.
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Collaborate with internal teams such as income, repairs, allocations, and legal services.
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Represent Camden at community meetings, external forums, and with partner agencies.
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Monitor expenditure, contribute to budget management, and identify opportunities for efficiency.
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Maintain compliance with Camden's financial, health and safety, and equality standards.
About YouWe are looking for a confident and proactive leader with a passion for housing and community empowerment. You will bring:
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Demonstrable experience managing housing services or a related frontline team.
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Strong understanding of tenancy and estate management, including safeguarding and resident engagement.
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A track record of building relationships with residents, community groups, and stakeholders.
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Excellent communication, organisational, and conflict resolution skills.
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A commitment to Camden's values, especially equality, inclusion, and trauma-informed practice.
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The ability to use digital systems and data effectively to inform decision-making.
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The capacity to lead through change, challenge underperformance, and deliver continuous improvement.
People Management ResponsibilitiesYou will report to the Neighbourhood Operations Manager and directly manage a team of up to 8 officers.
Additional Information
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Travel within the borough is required.
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Participation in the out-of-hours Emergency Telephone Service rota is expected.
