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Role: Salesforce Administrator - Service Cloud Specialist
Location: Hybrid (London-based)
Salary: 60,000 + benefits
About the Role:
We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations.
Key Responsibilities:
- Administer and maintain Salesforce Service Cloud environments
- Configure and manage Einstein Bots for automated customer interactions
- Implement and optimise Omnichannel routing for seamless service delivery
- Collaborate with stakeholders to gather requirements and deliver tailored solutions
- Ensure data integrity, security, and compliance within Salesforce
- Provide user training and support for Salesforce functionality
Requirements:
- Proven experience as a Salesforce Administrator
- Strong expertise in Service Cloud
- Hands-on experience with Einstein Bots
- Knowledge of Omnichannel features and best practices
- Salesforce Administrator certification (preferred)
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary: 60,000 + benefits
- Hybrid working model (London-based)
- Opportunity to work with a forward-thinking team and innovative technology
