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Field Engineer (2nd Line Support - MSP)Location: Great Yarmouth & surrounding areasSalary: £25,000 - £35,000 (DOE)Job Type: Full-Time | Permanent
CloudScope are hiring a Field Engineer on behalf of an MSP near Lowestoft.
This is a field-based role, so you’ll be out and about visiting clients across the region, providing high-quality onsite IT support, installations, and project delivery. If you enjoy variety, autonomy, and being the go-to expert on the ground — this one’s for you.
The Role:-
Supporting a diverse client portfolio of 300+ businesses across East Anglia
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Attending client sites to resolve 2nd line technical issues
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Installing PCs, network hardware, routers, switches, and printers
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Troubleshooting Windows and Office 365 environments
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Assisting with server installations and migrations
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Collaborating with the helpdesk team and escalating complex issues when needed
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Involvement in IT projects such as office moves, infrastructure upgrades, and cloud migrations
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3+ years’ experience in IT Support, ideally in a client-facing or MSP environment
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Strong working knowledge of Windows OS, O365, and network troubleshooting
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Experience with servers, DNS, DHCP, firewalls, and Active Directory
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Excellent interpersonal and communication skills
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Full UK Driving Licence (essential)
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Able to work independently and manage your own schedule
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Microsoft certifications (MCP, MCSA, etc.)
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Experience working for a Managed Service Provider
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Exposure to VoIP, cloud platforms (Azure), or backup solutions
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Join a rapidly expanding tech business with a big vision
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Be part of a tight-knit, friendly, and highly skilled team
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Autonomy to manage your day and client relationships
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Training, progression, and the chance to grow with the business
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Mileage allowance and company phone/laptop
