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Job title: Customer Service Account Manager
Salary: £30,000
Location: Luton
Benefits: 25 days holiday, discounted products, Hybrid working
What you would like to know about this employer?
- An established distributer with an impressive portfolio of selfcare products.
- Over 25 years industry experience, highly reputable employer who truly support and engage their employees
Purpose of the role:
To manage a portfolio of clients, providing exceptional end-to-end support through handling enquiries, processing orders, and delivering outstanding aftersales care.
Responsibilities:
- Managing customer Inbox, responding to all request promptly
- Independently supporting and nurturing a portfolio of customers
- Understand customer demands and proactively keep on top of their needs
- Responsible for processing all sales orders accurately and in a timely manner.
- Assist in project management by tracking deadlines and facilitating communication, assisting the Sales team with any additional support with customer files.
- Keeping an up-to-date record of all incoming stock delivery dates and delivery information.
- Tracking deliveries from the distribution centre and distribution contractors i.e, DPD, pallet network.
Skills and attributes
- Exceptional customer service experience
- Complaints handling
- Accurate order processing
- Able to demonstrate the ability to juggle multiple tasks and one time
- Passion about going over and above for the customer
- Highly organised with impeccable attention to detail
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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