Underwriting Team Manager

** We're Hiring: Underwriting Team Manager **

Location: Remote

Hours: Monday - Friday 09:00-17:30

Department: Lending Operations

Reports to: Head of Lending Operations

Direct Reports: 8-10

The Underwriting Team Manager must ensure that all financial control, quality, regulatory, responsible lending and service requirements are maintained by leading, motivating and developing their team. Maintaining the highest levels of customer service and quality while continually improving the operational efficiency and service delivery of the department are all key areas of this role.

• Direction Setting: Performance management, team development, operational efficiency, and adherence to policies and procedures.
• Customer and Relationship Management: Ensure service excellence, quality underwriting, liaise with third-party suppliers, and handle escalated issues.
• People Management: Lead and motivate the team, ensure staffing levels, and manage performance against targets.
• Financial Management: Operate within budget, identify cost reduction opportunities, and enhance operational processes.
• Process Management: Manage team workflow, ensure customer service delivery, and identify process improvements.
• Risk and Compliance Management: Ensure regulatory compliance, manage financial crime prevention, and handle complaints.

• Experience in leading a Mortgage Underwriting team
• Regulatory knowledge, underwriting mandate, leadership, coaching, and development experience.
• Integrity, business and market awareness, ability to analyse performance measures, and risk assessment.
• Experience in underwriting and leading teams in a mortgage environment.
• CeMAP/CeRCC preferred or willingness to train.
• Knowledge of residential and buy-to-let underwriting processes.
• Experience within specialist lending would be an advantage

**Full Job description provided upon request **

At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance

Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.

We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive

If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you!

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

29-Aug-2025