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IT Field Service Engineer

IT Field Service Engineer

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Posted 14 days ago, valid for 9 days

Maidenhead, Berkshire SL6 6JE, England

Full Time

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Sonic Summary

The job is for a permanent, full-time IT Field Service Engineer with essential experience in a Managed Service Provider (MSP) environment.
Candidates must have a customer-focused mindset, strong troubleshooting skills, and a commitment to service excellence, with prior experience in a similar role.
Key responsibilities include providing onsite technical support, installing and configuring IT systems, and ensuring high client satisfaction levels.
The position requires candidates to be within commuting distance of Maidenhead and to be willing to travel to client sites regularly.
Salary details are not specified, but candidates should possess relevant experience and skills, including knowledge of Active Directory, Windows Server, and networking.

IT Field Service Engineer Permanent / Full-time**MSP (Managed Service Provider) experience essential**Job ProfileLooking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.Key Responsibilities

Provide onsite technical support, troubleshooting and maintenance across various client environments.
Install, configure, and support IT hardware, software and network systems.
Work with internal teams to escalate and resolve complex technical issues promptly.
Deliver excellent customer service and maintain high client satisfaction levels.
Maintain up-to-date documentation of all work carried out and support provided.
Ensure systems and services meet defined SLAs and customer expectations.

Skills/Experience Essential:

Experience in an IT Field Engineer role or similar within an MSP
Strong knowledge and hands-on experience with:

Active Directory and Group Policy administration
Windows Server 2008 and above
Windows Desktop OS (Windows 7 and above)
Hyper-V setup and administration
Microsoft 365 tenant setup and administration
SharePoint Online configuration and support
Core networking (DNS, routing, switching)
Firewall configuration (Meraki / Draytek / Sophos)

Familiarity with VoIP platforms, preferably Gamma
Experience with Apple device support
Previous experience with Managed Service Platforms and RMM tools

Desirable:

Industry-recognised certifications such as MCSE, CCNP, HP ASE
ITIL Foundation Certificate
Experience with Cisco or HP networking infrastructure
Knowledge of scripting (PowerShell, batch files, VBScripts)
Understanding of Network Security technologies including IDS/IPS
Experience with desktop imaging tools and software

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