- Assist in maintaining and coordinating key business systems and operational processes
- Support service delivery by ensuring systems and workflows are efficient and reliable
- Gather and organise management information to support decision-making
- Contribute to process documentation, performance trend tracking, and root cause analysis
- Support the rollout and optimisation of digital tools used across teams
- Collaborate cross-functionally to ensure consistent process understanding and adoption
- Manage internal stakeholder queries and support operational needs proactively
- Strong organisational skills and a solutions-focused mindset
- Excellent written and verbal communication skills, with a collaborative approach
- Experience working with Microsoft 365 and business tools such as CRM or project platforms
- Ability to manage multiple projects and priorities with attention to detail
- A commitment to continuous improvement and process optimisation
- Basic troubleshooting skills and comfort working with internal and external service providers