Key Account Manager

Key Account Manager
28,000-30,000 DOE
Maidstone
Permanent
Mon- Fri
My client based in Maidstone is looking to recruit a Key Account Manager on a permanent basis who is experienced in handling accounts from end to end within either the fire, drainage, construction or service solution industry. You will be working directly with clients to ensure planned and reactive jobs can go ahead, working with the wider operations team to schedule works and gain next steps for clients if required.
Day to day of the Key Account Handler:

• Raising tickets onto the internal system and client portals.
• Handling incoming calls from clients to understand reactive jobs.
• Booking planned works for maintenance with clients.
• Delivering first class customer service and handling stakeholders needs via portals, telephone, email etc.
• Working with wider operations teams to ensure reactive and planned works can be scheduled within clients timeframes.
• Drawing up quotations for works when required ensuring you are maximising promit with attention to detail.
• Chasing up all submitted quotations for your accounts that you manage.
• Handling general administrative duties.

Requirements for the Key Account Handler:

• Experience of handling accounts booking in reactive and planned works.
• Experience in either of the fire and security/ utilities/ construction/ service solutions industry.
• Excellent customer service experience via telephone and email.
• Can work well under pressure and use your initiative to solve issues.
• Bubbly and outgoing personality.
• On call is optional but if want to, its 1 in 8 weeks paid at an extra per week,
• Can draw up quotations (desired)

Benefits:

• 25 days holiday plus bank
• Perk box scheme
• Internal progression routes
• Brilliant training
• Pension scheme
• Early finish on Fridays
• Friendly and outgoing team culture
• Team events and socials

If you are interested in the Key Account Handler please reach out to El on (phone number removed) opt 2 or hit APPLY!