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This role will play a proven role in streamlining & maintain product delivery & service efficiency for a large installation firm in the NW. You will be wholly involved in product inspection, sales order quote generation, order processing, refund/reimbursements, product process management, & technical order amending.
Client Details
We are currently representing a well-established and highly regarded electrical supplier that manufactures and distributes a broad range of facilities-related products. Their core customer base includes major retail groups and businesses within the general construction sector. Known for their dependable service and capacity to handle high-volume orders, they provide tailored distribution solutions that meet the operational demands of both commercial and industrial clients.
Description
Key responsibilities consist of:
- Process customer orders accurately and ensure timely fulfilment
- Handle inquiries, provide product information, and resolve customer issues
- Order fault testing & production oversight
- Maintain accurate project documentation
- Reviewing product & project technical drawings
- Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service
- Work with suppliers and shipping teams to track and manage deliveries
- Maintain accurate customer records, sales reports, and order details in CRM systems
- Support account managers with administrative tasks and follow-ups
- Collaborate with warehouse teams to monitor inventory levels
- Assist in processing invoices and verifying payment details
- Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations
- Identify opportunities to streamline sales operations and improve efficiency
Profile
The successful candidate will have:
- Previous experience QA/Sales support functions within similar trades, and/or electrical wholesale
- Experience in product fault testing
- Strong communication and interpersonal skills to effectively assist customers and support the sales team
- Ability to multitask, prioritise, and work in a fast-paced environment
- Proficiency in Microsoft Office Suite and other business software
- Knowledge of supply chain, logistics, or inventory management is a plus
- Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation
Job Offer
- Flexible working shift patterns
- Company-wide bonus
- 28 days holiday + BH
- Project days & field meeting exposure
- Retention of internal account basis
- Strong likelihood for continuous internal progression
- Free Parking
- Pension & life care allowance
- Corporate expended events regularly
- Starting salary of £32,000 + Uncapped commission
