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Account Sales Executive
We are thrilled to continue our partnership with a valued client in Denton and assist their search for an Account Sales Executive to join their amazing team. Their remarkable growth and expansion are a testament to their dedication and vision and is the reason for this vacancy being available. It is a really exciting time to be joining this business, so if you are looking for your next permanent opportunity, and you have previous experience in a customer facing role, then please read on!
Job Title - Account Sales Executive
Salary - £26,000 (£28,000 with bonus)
Job Type - Permanent, Full-Time
Hours - 40 per week
Role Overview: The Account Sales Executive serves as the primary point of contact for key customers, handling all inquiries, aftersales issues, and backorders. With a strong commitment to exceptional customer service, the KAS addresses sales order and service-related queries, ensuring timely responses and effective resolutions.
Responsibilities:
- Manage and maintain a dedicated inbox, promptly addressing general inquiries.
- Collaborate with the Channel Manager to meet departmental SLAs on lead times and case resolutions.
- Partner with an Area Sales Manager (ASM) to support area development and growth, including making targeted outbound calls to customers.
- Work alongside a Support Specialist to handle daily tasks and provide coverage as needed.
- Resolve customer complaints and queries efficiently, using the CRM system for communication and updates.
- Provide customers with advice and guidance, making cost-effective decisions for issue resolution.
Key Tasks:
- Process a large volume of orders for key customers.
- Maintain and develop relationships with existing customers while generating new sales.
- Answer a large volume of incoming calls daily.
- Ensure customer satisfaction by establishing professional and responsive relationships.
- Manage back-orders and delays, keeping customers informed.
- Process payments and create accurate drill specifications.
- Release orders via the website.
- Liaise with customers and internal departments.
- Identify process improvements and business opportunities with the Channel Manager.
- Assist Support Specialists in resolving aftersales issues.
- Achieve KPIs and objectives, handling both incoming and outgoing calls.
- Process replacement sales orders and utilise transport and third-party carriage effectively.
- Make commercial decisions for resolving customer issues, guided by the Channel Manager.
- Develop and maintain good working relationships with ASMs and other internal departments.
- Efficiently manage workload and seek assistance from Support Specialists when needed.
- Follow up on first order deliveries to ensure customer satisfaction.
- Provide outstanding service to increase sales growth.
- Make outbound sales calls to lapsed, trading down, and new accounts, logging calls through CRM.
Candidate Specification:
- Experience in delivering excellent customer service.
- Logical, methodical, and detail-oriented approach.
- Ability to work under pressure while focusing on key priorities.
- Strong team player with a positive, can-do attitude.
- Self-motivated and capable of working independently.
- Adaptable to different workplace and customer cultures.
- Flexible and collaborative team player with a strong customer focus.
- High energy and urgency to meet customer expectations.
- Motivated to set and meet high performance standards.
