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Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team.
The Role
As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service.
Key Responsibilities
- Proactively manage and recover overdue debt in line with company credit policy.
- Engage with clients by phone and email to secure payment arrangements and resolve queries
- Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution
- Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation
- Maintain accurate records of all collection activity in the payment CRM/case management system.
- Regularly monitor and report on account statuses and payment trends.
- Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts.
Required Skills and Experience
- Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment
- Strong communication and negotiation skills
- Ability to manage challenging conversations with empathy and professionalism
- Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures
- Highly organised with good attention to detail and record-keeping
- Strong IT skills including MS Office and CRM systems
- Experience working to KPI's and within a fast-paced, target-driven environment
Salary
26-28k per annum, depending on experience, plus Commission package
50135AO
INDCC
