Customer Support Representative

Annual Salary: Up to £27,000Location: DentonJob Type: Full-time, On-Site

Our returning client is seeking an experienced Customer Support Specialist to join their team. This role is ideal for someone passionate about delivering exceptional customer service and experienced in handling key customers in a fast-paced environment. Reed have worked with this client several times now, and our candidates love it there, so if you're looking to join a business that values longevity, collaboration and ambition, then look no further!

• Handle complaints and queries from key account customers, ensuring resolutions within SLAs.
• Make commercial decisions to resolve customer issues cost-effectively.
• Maintain professional relationships with customers to ensure total satisfaction while upholding business standards and objectives.
• Identify business opportunities and suggest process improvements.
• Ensure all customer interactions are recorded in the CRM system and maintain a business plan to drive activity and achieve objectives.
• Liaise with internal departments to resolve customer service issues.
• Manage replacement orders for key account customers.
• Complete bespoke reporting requirements and manage the backorder and stock re-allocation process.
• Adhere to department KPIs and service requirements/SLAs.
• Review KPIs with your manager regularly to ensure targets are met and exceeded.
• Provide cover for other members of the customer support team as needed.

• Proven passion for excellence in customer service across all communication channels.
• Experience in conflict resolution and maintaining customer relationships.
• Proficient in Microsoft Office, especially Excel and Word.
• Ability to work under pressure, meet high performance standards, and deliver on commitments.
• Self-motivated with the ability to work independently and manage tasks proactively.
• Strong analytical and problem-solving skills, with excellent time management and attention to detail.
• Experience in a similar customer service role within an office environment is essential.
• Minimum of 5 GCSEs at grade C or above, including Maths and English.

• Supportive environment promoting work-life balance.
• Modern, well-appointed office space with fresh fruit and free filtered water.
• Staff discounts, social events, and wellness plans.
• Additional annual leave from the 5th year and standard bank holidays.
• Staff saving scheme, long service bonuses, and relaxed dress code.
• Subsidised gym membership, cycle to work scheme, and reduced cost Costco membership.
• Death-in-service benefit and annual flu jab.

This role offers an excellent opportunity to join a dynamic team where your passion and dedication to providing world-class service will be valued and nurtured. Apply now and I'll be in touch if I think you'd be a good fit!