Contract Role - Dutch Customer Service Associate -- Chester/Hybrid - 06 Months Initial - Inside IR35 PAYERole Overview:* Job Title: Dutch Customer Service Associate* Location: Hybrid/Chester (50% office based)* Contract Type: Contract * Duration: 06 months initially, with high potential for extension35 hours per weekFluent in Dutch - speaks/writes/understands DutchFrench speaking might be taken into account, depending on the skills that the person brings (i.e. SAP).SAP ExperienceResponsibilities* Understand policies around order management and customer inquiries processes and execute in compliance with Global distribution Practices (GDP).* Receive orders and enter them in SAP system after performing validations on order following defined business rules* Inform customers in case of quality issues related to product, recalls, or put on hold situations* Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs* Monitor all open orders until completion and address exceptions* Archive order and delivery documents* Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool* Route inquiries to related departments (within Capability Centre or in markets)* Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels* Determine root causes and inform customers of outcomes* Receive and resolve internal ad-hoc inquiries* Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)* Support internal and external auditsRequirements:* Fluent in Dutch - speaks/writes/understands Dutch* French speaking might be taken into account, depending on the skills that the personPlease feel free to contact myself - Daisy Nguyen (/T: )at Atrium UK/ Gibbs Consulting for a confidential chat to know more details about the role.Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Back to searchDutch Customer Service Associate
Gibbs Hybrid
Posted 2 days ago, valid for 10 days
Manchester, Greater Manchester M17 1DJ, England
Full Time
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Sonic Summary
- The job is for a Dutch Customer Service Associate located in Chester with a hybrid work model, requiring 35 hours per week.
- This is a contract role lasting 6 months initially, with a high potential for extension, and falls under IR35 regulations.
- Candidates must be fluent in Dutch, with additional French language skills considered a plus, and prior experience with SAP is preferred.
- Responsibilities include managing customer inquiries, processing orders, handling complaints, and liaising with various departments.
- The salary for this role is competitive, though specific figures are not provided in the listing.
