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Job Title: Technical Support Engineer
Location:Stretford, Manchester (Office/Site-Based with Flexibility to Work from Home)
Salary: Up to 30,000 basic depending on experience
Schedule: Permanent, Full-Time (38 hours/week, Monday to Friday)
About the Client
TXP is recruiting on behalf of our client, a growing technology-focused business providing telecom and IT services. This is a great opportunity to join a collaborative team supporting a wide range of technical systems and users.
Perks & Benefits
- 20 days holiday per year, plus bank holidays
- Flexible working options
- Opportunities for training and development
- Supportive team environment
Key Duties
Provide 1st and 2nd line technical support for telecom, hardware, software, and network issues
- Troubleshoot and resolve issues with VoIP, mobile connectivity, and IT infrastructure
- Monitor and maintain systems, perform updates, and manage patching
- Support network hardware including routers, switches, firewalls, and VPNs
- Install and configure desktops, laptops, phones, and peripherals
- Assist with onboarding new clients and configuring telecom systems
- Maintain accurate documentation and generate performance reports
- Collaborate with internal teams and external vendors
- Ensure compliance with security protocols and company policies
Requirements
- Experience in IT support, ideally in telecoms or tech environments
- Strong knowledge of VoIP, mobile tech, and network infrastructure
- Proficiency in Windows, macOS, Linux, and cloud-based systems
- Familiarity with VPNs, firewalls, and remote support tools
- Desirable
- Certifications such as CompTIA A+, Network+, or CCNA
- Experience with Microsoft 365, AWS, or Azure
- Previous customer-facing IT support experience
How to Apply
To apply, please submit your CV or call (phone number removed)
