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Key Responsibilities:
- Process customer orders accurately and efficiently using CRM systems if relevant.
- Maintain up-to-date customer records and ensure all order details are correct.
- Liaise with internal teams (sales, warehouse, finance, etc.) to ensure smooth order fulfilment.
- Provide timely updates to customers regarding their orders, delivery times, and any delays.
- Handle customer queries and resolve any order-related issues.
- Support the sales team with administrative tasks as needed.
- Monitor inventory levels and coordinate with supply chain/warehouse teams as required.
- Previous experience in an administrative or sales support role.
- Strong attention to detail and excellent organisational skills.
- Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP/CRM systems is a plus.
- Excellent communication skills, both written and verbal.
- Ability to multitask and work under pressure in a fast-paced environment.
- A proactive and team-oriented attitude.
