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Customer Care Advisor role in Manchester
At Build Recruitment, we work exclusively with built environment specialists around the UK.
Our client is a Facilities Management business organization and they are looking for a Customer Care Advisor to join their team based in Deansgate, Manchester on a temporary basis initially for 4-6 weeks. There is a potential for the temporary role to become permanent due to internal promotion within the team.
Please read the job description below and get in touch if you would be interested and have the relevant experience!
- Assisting wider team with PO, chasing paperwork, sending calendar invites etc.
- Monday to Friday 8am - 5pm
- Work from home on Tuesday and Thursdays
- Office is in Deansgate, Manchester
- Delivering great customer service to their clients and contractors
- Building outstanding working relationships with their clients, contractors, and other functions within the business
- Managing emails and phone calls
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors daily, to minimise overdue work
- Challenging unnecessary call-outs and response times
- Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
- Day to day management of CAFM system - elogbook
- all paperwork in relevant sharepoint folders
- sending calendar invited with RAMS attached for quoted works and PPM
To be successful you'll need to be:
- Tenacious and results orientated
- IT literate
- Confident, efficient and reassuring on the phone
- Great at prioritising and multi-tasking
- Friendly and professional
- Looking for ways we can do things better
- Ambitious and keen to progress
The pay rate for this role is £12.21PH PAYE.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
