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Are you a qualified counsellor with management or leadership experience?
Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview
You will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.
Responsibilities
- Overall responsibility for the running of your counselling team
- Monitor, mentor and ensure counsellors are working in line with clinical governance and the KPIs set out within internal policies
- Work proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement
- Implement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements
- To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policy
- Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays
- Create and deliver training presentations for new colleagues and shape and deliver new training presentations/programmes for existing colleagues
- To provide daily, weekly, monthly reports to the Head of Counselling as required
- To assist with the investigation and outcome of service issues
What you Bring to the Team
- Counselling qualification with BACP registration
- Pro-active and self-motivated attitude
- Professional and outgoing personality, with strong organisational skills
- Ability to inspire team members and encourage clinical excellence and exceptional customer service
- Ambitious with the determination to succeed
- Proven experience within a professional and fast-paced work environment
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Free 24/7 onsite gym
- 100% funding for professional registration fees
- Support with revalidation and CPD
- Funding support with training and development
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