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Job Description
Contact Centre Team Leader 32,500 -35,000 Full-time
If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too.
What you'll be doing:Contact Centre Team Leader
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Coaching and developing a contact centre team
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Setting goals and helping your advisors hit them
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Managing escalations and spotting performance trends
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Turning insights into clear actions
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Supporting the operation through a period of transition
What you need:Contact Centre Team Leader
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People leadership experience
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Strong coaching and performance management skills
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Confident problem solver with an analytical approach
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Enjoy developing others and raising capability in the team
The offer:Contact Centre Team Leader
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32,500 -35,000
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BUPA Medical & Dental, life cover, income protection, pension
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Wellbeing-focused, inclusive culture
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Clear internal development routes
How to apply
Send your CV and well be in touch to talk through the role.
Apply now.
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Back to searchContact Centre Team Leader
Red Dot Search UK Limited
Posted 19 hours ago, valid for 22 days
Manchester, Greater Manchester M24WU, England
£32,500 - £35,000 per year
Full Time
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Sonic Summary
- The position available is for a Contact Centre Team Leader with a salary range of £32,500 to £35,000.
- Candidates should have experience in people leadership and strong coaching and performance management skills.
- The role involves guiding a team of advisors, managing escalations, and supporting the operation during a transition period.
- The company offers benefits including BUPA Medical & Dental, life cover, income protection, and a pension.
- Applicants are encouraged to send their CV to apply for this full-time position.
