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My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience.
Key responsibilities:- Lead and develop a high-performing Service Desk team
- Manage incidents, service requests, and major issues
- Monitor and drive performance against SLAs and KPIs
- Optimise use of service management tools such as ServiceNow
- Encourage collaboration and service improvement across teams
- 3–5 years of experience in IT support or service desk roles, with 1–2 years in a leadership role
- Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus
- Strong communication and leadership skills
- Committed to delivering exceptional customer service
Competitive salary and bonus, plus a comprehensive benefits package including 33 days holiday, private medical cover, enhanced leave, and more.
If you're a driven and organised professional who thrives in a fast-paced, collaborative environment, we’d love to hear from you.
Service Desk Manager - Manchester
