Customer Service Executive

Due to exciting business growth, we're looking for a Customer Service Executive to join our team in Long Eaton. In this pivotal role, you'll be the first point of contact for our customers, ensuring every interaction reflects our high standards and commitment to excellence. If you're ready to play a key role in a thriving environment - we'd love to hear from you.
 
BASIC SALARY: Up to £28,000
 
BENEFITS:
· 24 Days Annual Leave
· Employee Assistance Programme
· Life Assurance
 
LOCATION: This is an office based role in Long Eaton.
 
COMMUTABLE LOCATIONS: Nottingham, Derby, Leicester, Long Eaton, Coalville, Loughborough, Castle Donington, Mansfield, Newark-on-Trent, Grantham, Melton Mowbray
 
JOB DESCRIPTION: Customer Service Executive - Import, Wholesale, Design
 
Reporting to our Managing Director, as our Customer Service Executive, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement.
 
Day to day, you will:
· Action and resolve service complaints for customers
· Respond to verbal and written sales and delivery queries
· Process customer orders / service orders
· Appoint 3rd party repair companies
· Process and order swatch requests
· Negotiate allowances and goodwill gestures with customers
· Dispatch and manage stock levels of service parts
· Update spreadsheets and databases as required
· Provide feedback to the Managing Director on patterns of service complaints and trends
 
PERSON SPECIFICATION: Customer Service Executive - Import, Wholesale, Design
 
While experience in the furniture, fabrics, or textiles industries would be a bonus, it's by no means essential. If you've worked within a manufacturing environment or have had exposure to international supply chains, that would be a strong advantage. Ultimately, we're open to candidates from a variety of customer service backgrounds - finding the right fit for our team is what matters most.
 
What's most important to us, is:
· Being proficient with Microsoft Excel and Access and exposure to GoogleSheets.
· You have a desire to get the job done and work as part of our small but passionate team.
· You'll have a can-do attitude and take on any task to ensure we reach our objectives.
· A desire to improve on and continuously shape existing processes.
· Having a confidence to take initiative and manage stakeholders at all levels.
· Having excellent written and verbal communication to de-escalate and pacify customers who have complaints.
 
THE COMPANY:
 
We are a design house, importer and wholesaler of furniture to the UK market. Operating for over 20 years, we supply furniture to some of the most respected retail brands in the UK, as well as the independent furniture retail sector. We are currently on a journey of growth making several hires over the past 6 months and having recently won a large well known client, we need to add to our growing team again!
 
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Office Administrator, Office Assistant, Administrative Assistant,  Admin Officer, Customer Service Executive, Customer Service Manager, Business Support Officer, Business Administrator, Sales Administrator - Manufacturer, Design House, Textiles, Interior Design
 
INTERESTED? Please click apply. You will receive an acknowledgment of your application.
 
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
 
Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.
 
REF: SM18117 - Wallace Hind Selection