Customer Experience Executive

Vanta Staffing High Wycombe are looking for a Customer Experience Executive for a growing team that provide of luxury experiences and hospitality packages based in Marlow, Bucks.
You will be liaising with suppliers and customers to manage all bookings and ensure an exceptional experience from start to finish.
This role requires an individual who understands the importance of outstanding customer service and enjoys working in a fast-paced, ever-evolving environment.

Permanent
GBP28k - GBP30k plus commission on upgrade sales.
Monday - Friday, 9am - 5:30pm, office based.

Benefits:
25 days annual leave with a buy/sell holiday scheme.
Birthday day off.
Company pension scheme with matching up to 6%
Death in service scheme.
Health scheme.
Employee Assistance programme.
Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events.
Opportunity to experience our experiences.
Employee discount scheme.
Opportunities for personal and professional growth.

Key Responsibilities of the Customer Experience Executive:
Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback.
Deliver a high-end, concierge-style service to clients.
Act as a key point of contact for customers, building trust and long-term relationships.
Collaborate with suppliers to confirm logistics and maintain strong working relationships.
Resolve any customer issues efficiently and professionally.
Support the finance team by reviewing and approving supplier invoices.
Assist in the rollout of new customer service software alongside the Experiences Manager.
Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback.
Escalate any service-related risks or concerns appropriately.
Maintain relationships with suppliers and build a positive rapport.
Follow internal processes and participate in project-based initiatives.

Requirements of the Customer Experience Executive:
Proven experience in a customer service, client-facing, or administration role (hospitality, travel or events experience a bonus).
Highly organised and methodical with the ability to manage multiple priorities simultaneously.
Exceptional communication skills - confident, clear, and professional.
A proactive problem solver who can think on their feet.
Comfortable using CRM systems and quick to adapt to new technology.
Strong working knowledge of Microsoft Office, particularly Excel.
Thrives in a dynamic, fast-paced environment and embraces change.
Team player with a can-do attitude.
A commitment to going the extra mile for clients.