Customer Service Advisor

Cactus Search

Posted 7 days ago, valid for a day

Marlow, Buckinghamshire SL7 3BT

Full Time

Life Insurance

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Sonic Summary

We are looking for an experienced Customer Service Advisor with a background in Office or Contact Centre roles to join our client in Marlow on a permanent basis.
The position offers a hybrid working model after a successful onboarding period of three months, with 2 days working from home and 3 days in the office.
Candidates must have prior experience in a B2C Customer Service position and be proficient in CRM systems, with strong communication skills and a professional approach to resolving issues.
The salary for this role is competitive, although it is not explicitly stated in the job description.
Benefits include 25 days of holiday plus bank holidays, private medical and dental insurance, and an annual gym allowance.

We are seeking an experienced Customer Service Advisor from an Office/Contact Centre background to join our successful client on a permanent basis to be based in Marlow on a Hybrid working model. Working Hours: Hybrid working after successful onboarding after 3 months. 2 days WFH, 3 days in the office. 9 – 5, Monday to FridayDuties:

Engage with customers via phone and internal Contact Centre and CRM systems.
Oversee and process direct customer orders following the internal sales order procedure.
Respond swiftly and effectively to both general and order-specific customer inquiries.
Manage return requests efficiently, ensuring all relevant systems are updated per company policies.
Support customers with order status updates and delivery tracking concerns.
Handle calls, inquiries, orders, complaints, and returns, documenting all actions in the CRM system for thorough case management.
Resolve complex customer complaints and escalate issues to appropriate stakeholders when necessary.

Experience:• Previous experience within a B2C Customer Service position is essential• Knowledge of CRM systems• Order processing experience• Excellent communication skills, both oral and written• Professional and empathetic approach to resolving issues • Strong Ms Office Skills• Excellent time management and goal orientated focus• SAP and Salesforce knowledge is highly desirableBenefits:

Free on-site parking at the office
25 days holiday + bank holidays
Private Medical & Dental Insurance
Group Life Assurance Benefits
Annual Gym Allowance
On-site 3rd party restaurant and coffee shop

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