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- Serve as the first point of contact for employee relations issues, providing guidance and support to employees and managers.
- Manage and resolve employee grievances, disciplinary actions, and conflict resolution in line with company policies and employment law.
- Conduct investigations into employee complaints and prepare detailed reports and recommendations.
- Support line managers in handling performance management cases, including capability and conduct issues.
- Promote a positive work environment through proactive engagement and communication strategies.
- Monitor employee morale and engagement, identifying trends and recommending interventions.
- Deliver in-house training to line managers on effective people management practices.
- Maintain accurate and confidential records of all employee relations matters.
- Assist in the implementation of HR policies and procedures.
- Assist in establishing training needs and coordinating of learning and development programs.
- Support recruitment and onboarding processes as needed.
- Maintain and update employee records in the HRIS (Workday) system.
- Assist with HR reporting and analytics.
- Support with ensuring timely handling of emails in the HR inbox on a daily basis.
- Participate in HR projects and initiatives aimed at improving employee experience and organizational culture.
- Maintain employee records in compliance with GDPR and internal data governance standards.
- Support the timely and accurate processing of payroll via 3rd party (ADP) system.
- Act as the first point of contact for HR queries, including payroll, benefits, and policy guidance.
- Willing to be trained as a First Aider, Fire Marshall and be the Health and safety (H&S) representative in support of H&S administration.
- Any other reasonable duties as assigned by the Line Manager from time to time.
- Degree educated and CIPD qualified (Level 5 or above) essential.
- Minimum 4 years of experience in an HR role with exposure to employee relations.
- Experience working in a Head Office based HR role, ideally in a similar industry.
- Experience in a fast-paced, multi-disciplinary environment is desirable.
- Strong knowledge of UK employment law and HR best practices.
- Excellent interpersonal and communication skills.
- Excellent planning, organizational and time management skills.
- Ability to handle sensitive and confidential information with discretion.
- Conflict resolution and negotiation skills.
- Strong analytical and problem-solving abilities.
- Proficient in Microsoft Office including Excel at intermediate level.
- Competent working on HRIS systems, experience using Workday desirable.
