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Reed Business Support are delighted to be supporting a fantastic company in the equipment rental sector. This is a fantastic opportunity to join a business that’s continuing to grow and innovate, with a strong focus on delivering exceptional customer experiences.
This role sits within a collaborative and friendly team and is ideal for someone who thrives in a fast-paced operational environment and enjoys building strong relationships with both internal and external stakeholders.
Key Responsibilities- Act as a key contact for customer queries and incidents
- Maintain accurate records and manage relevant data systems
- Provide timely and clear reporting to support operational decision-making
- Contribute to customer relationship management and service improvement initiatives
To be successful in this role, you’ll bring:
- Proven experience in a customer service environment, ideally handling inbound enquiries and order processing
- Strong communication skills with the ability to influence and negotiate effectively
- Confidence in using initiative and making decisions within company guidelines
- Good working knowledge of MS Office and a willingness to learn new systems
- A flexible and competitive rewards package
- Generous holiday allowance with buy/sell options
- Life assurance and pension scheme
- Retail discounts and employee recognition awards
- Ongoing training and development tailored to your career goals
