MACH Service Manager

Location: Middlesbrough Borough CouncilHourly Rate: £38.58Contract Type: Temporary, Full-TimeDepartment: Multi-Agency Children's Hub (MACH)

Middlesbrough Borough Council is seeking an experienced and effective MACH Service Manager to lead the Multi-Agency Children's Hub (MACH). This senior role is responsible for managing the front door of children's social care, overseeing the screening, triage, and decision-making process for referrals concerning children aged 0-18.

The successful candidate will play a key role in ensuring children and families receive the right support at the right time, working closely with key partners including police, health, and education professionals.

• Provide strong leadership and management to a team of social workers and referral officers.

• Oversee the daily operation of the MACH, ensuring timely and appropriate responses to incoming referrals.

• Ensure all decisions meet statutory requirements and reflect best safeguarding practices.

• Lead effective multi-agency information sharing and joint decision-making.

• Monitor performance and quality of practice within the team, addressing any issues and supporting continuous improvement.

• Develop and maintain strong relationships with internal departments and external partners.

• Ensure compliance with relevant legislation, local procedures, and safeguarding protocols.

• Qualified Social Worker (e.g., BA Social Work, DipSW, CQSW).

• Registered with Social Work England.

• Enhanced DBS clearance.

• Substantial post-qualification experience within children's social care, particularly in a MASH/MACH or safeguarding setting.

• Proven experience in team or service management.

• Strong knowledge of relevant legislation including the Children Act 1989 and 2004, Working Together to Safeguard Children guidance, and GDPR.

• Demonstrated ability to manage risk and make defensible, child-centred decisions under pressure.

• Excellent interpersonal, organisational, and analytical skills.

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.