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Position: Customer Service Advisor
Rate: 13.10 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Location: Milton Keynes
Manpower are recruiting on a temporary basis for a leading financial client based in Milton Keynes.
We're looking for enthusiastic and professional individuals to join our client's Customer Experience team. As a Customer Service Advisor, you'll play a key role in supporting customers throughout the lifecycle of their financial services agreements. You'll handle a wide variety of enquiries via telephone, email, and post, ensuring every customer receives a first-class experience.
Key Responsibilities:
- Deliver an excellent level of customer service by resolving queries promptly and effectively, aiming for first-contact resolution.
- Take ownership of each enquiry, using initiative and sound judgement to deliver the right outcome for the customer.
- Handle complaints professionally in line with company policy and Financial Conduct Authority (FCA) guidelines.
- Accurately log and escalate any unresolved issues as required.
- Use multiple systems to manage customer information and process account updates.
- Work towards agreed service levels, quality standards, and performance targets.
- Ensure all customer interactions comply with internal policies and regulatory requirements, including Identification & Verification (ID&V) and financial crime prevention procedures.
Skills and Experience:
- Previous experience in a customer service or contact centre environment.
- Strong communication skills, both written and verbal, with a confident and professional telephone manner.
- Excellent problem-solving and decision-making abilities.
- Competent with Microsoft Office and other computer systems.
- Ability to manage multiple priorities while maintaining attention to detail.
- Team player with a proactive and positive attitude.
- Knowledge of FCA and TCF (Treating Customers Fairly) principles is an advantage.
This is a fantastic opportunity to gain valuable experience within a well-respected financial organisation while delivering an outstanding customer experience.
Apply now to join the Manpower team and take the next step in your customer service career!
