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Initially the successful Application Service Owner will be involved in on-boarding of the application working with the third party, becoming responsible application management, support processes, incident and change ensuring the provision of an effective and reliable application.
Key tasks of the Application Service Owner
- Ensure effective operation of incident, request and problem management processes based on ITIL best practice
- Collaborate with internal IT functions and external vendors, in delivering application management
- Service performance reporting to understand the effectiveness and performance of the solutions verses agreed expected SLAs
- Maintain compliance, with the proactive management of any risks.
- Management and coordination of full change life cycle.
- Continuous improvement working with cross functional teams
- Maintain detailed high-quality document
Essential experience of the Application Service Owner
- Relevant commercial service delivery / application management experience
- Relevant commercial business application ownership
- ITIL Foundation certified (Incident, Request, Problem and Change)
- An understanding of business applications and the processes
- An understanding of the Software Development Lifecycle
- Ability to interpret technical application, integration data information
- Highly organised, self-motivated and results driven with high attention to detail
- Stakeholder management at all levels both internal and external
The successful Application Service Owner will be offered a starting salary of £40,000 - £45,000 + Car + Flexible Benefits and Bonus. The role is Hybrid 2 or 3 days a week in the office based in Milton Keynes (Non negotiable).
