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We are recruiting for a Customer Enquiries Operator to join our client, a reputable and well sought after company in Central Milton Keynes to work for who offer some amazing benefits and a supportive work environment.
As a Customer Enquiries Operator, you will ensure members receive excellent customer service. You will be responsible for delivering a helpline triage service by recording and allocating enquiries to different departments who can help with their enquiry.
This role is a 12-month contract but provides a great opportunity to get a reputable company on your CV and gain invaluable experience.
Hours: 35 hours a week, 9am-5pm Hybrid after training
Benefits package for a Customer Enquiries Operator
- 24 days annual leave + bank holidays
- Hybrid working after training
- Professional growth and training opportunities
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
Key responsibilities of a Customer Enquiries Operator
- Providing an outstanding service to members using a helpline triage service
- Accurately recording and allocating enquiries that are received to various departments
- Contribute to and maintain a spreadsheet with all enquiries
Key skills and experience required for a Customer Enquiries Operator
- Excellent customer service skills in a phone-based role
- Excellent communicator both written and verbal
If you have the required experience and are looking for an opportunity within a supportive company that will add value to you, then please apply now!
